Terms and Conditions

Appointments

Please note that as a courtesy to all clients a prompt appointment schedule is adhered to. Late appointments may not be honored, but will still be charged at the full price. If for any reason you wish to change the treatments which you have been booked in for, you must advise us with a minimum of 24 hours’ notice, otherwise the full treatment price as per your original booking will be charged for.

If you need to change your appointment this must be done via a phone call to a member of staff.  You can contact the Centre 01480 869404.  Please be advised that we are unable to accept changes to appointments made via mobile phone text message, through our Facebook page or by using Facebook Messenger.

 

Cancellations

We regret it is necessary to charge the full price of treatments in the event of cancellations being made less than 24 hours before an appointment.  Non-arrival will be charged at the full price of the treatment.  This also applies to Gift Certificates, 100% of the value will be forfeited.

 

Data Security

Personal details taken from clients during consultations will be kept safe and in the strictest confidence.  We will only use this information to ensure that the treatments we give you are suitable.   It is your responsibility to inform us of any long-term changes to your health, this is so that we can ensure that any treatments we give are appropriate.

We send out regular newsletters by email to inform you of exclusive offers and news about the Centre.  You have the right to unsubscribe from our email database at any time.  Your email address is only available to Holistic Hands and will not be shared with third parties.  You have the right to inspect the information held about you.  You always have the right to request Holistic Hands delete or correct the information held about you.

 

Price Alteration

We reserve the right to alter prices without prior notice.

 

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking, as some treatments may not be appropriate for you, or in many preexisting medical cases a GP’s note maybe required. We reserve the right to cancel your treatment if you fail to comply with our requests.

 

Contra Indications

We do not recommend waxing or facials before or after sun beds, sauna or sunbathing
Alcohol should not be consumed before or after Holistic treatments and ensure you drink plenty of water.
We do not recommend pedicures if you suffer from athlete’s foot, verrucae or fungal infection
Patch tests are required 24 hours before tinting, eyelash extensions, hair coloring or highlights.

 

Vouchers

All Vouchers are completely non-refundable from the date of purchase. Vouchers must be used at the time of booking and cannot be used to pay for final balances or outstanding amounts on pre-standing bookings.

Your gift voucher must be given to Holistic Hands before you commence your treatment.  All vouchers are valid for six months; the expiry date is clearly stated on each voucher.  If a voucher is not used before this time, the voucher is completely non-refundable and will no longer be valid.  In the event of a lost voucher, Holistic Hands can issue a new voucher, subject to proof of purchase.

 

Payment Policy

All treatments over £50 will require a 50% deposit at the time of booking.

We require full payment in advance on all pamper package bookings.

We offer a 10% discount on all our full priced treatments to members of the Armed Forces and Emergency Services.  Please note that this discount cannot be used in conjunction with any other exclusive offer.

 

Refunds

Without exception, we will not accept returns on open or used items, unless the item is faulty. Products on exclusive offer or explicitly noted as non-returnable cannot be returned.

Due to the nature of some of the treatments variations can and will occur. Customers are expected to ensure that they are happy with the results before leaving the premises as refunds after the treatment will not be given.

 

Mobile Phones & Smoking

For the comfort of our clients please ensure all mobile phones are switched off, or placed onto silent mode. Please be aware that smoking is strictly forbidden both inside and outside the front of our Centre, thank you for your understanding.

 

Children

As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. All children under 18 having treatments must be accompanied by a guardian always. We thank you for your cooperation.

 

Sickness

By us: In the event of staff sickness or unavailability we will contact you immediately to discuss options for transferring your booking to an alternative therapist, or postponing to an alternative time.

By you: Please cancel any appointment if you think/know you have anything that may possibly be contagious, from sore throats, and colds and flu, to anything on the skin or causing sickness. We reserve the right to refuse treatment if you attend the Centre while poorly/contagious for the comfort of our staff and other clients who maybe visiting the Centre for treatments.

 

Consultations

An initial consultation fee maybe required for some treatments, due to the nature of the treatment, please see our website for further details. Consultations include complete skin assessment and medical history review as well as any required patch tests. Treatments are not included in consultation and must be booked and paid for separately.

Clients will be asked to sign a copy of these terms before their initial treatment commences, and will thereafter apply to all subsequent visits, treatments and therapies.